SUMMARY

PLEASE INSPECT ALL PRODUCTS WITHIN 48 HOURS OF DELIVERY AND KEEP ALL PACKAGING SAFE AND IN GOOD CONDITION FOR 30 DAYS.

DELIVERY

DDI Bathrooms offers a standard kerbside delivery service and can be completed via DDI Bathrooms own transport or through a third-party courier service. Standard delivery orders are ‘Kerbside’ only, The customer is responsible for accessibility to the delivery address and must report any access problems prior to delivery.

RETURNS SUMMARY

• 30 days from the day after goods are delivered you may return any unopened goods for a full credit, exchange, or refund. Special order items will require a 25% re-stocking charge.
• We are unable to accept returns on opened glass items unless proven to be faulty. This includes items such as shower enclosures and bath screens.
• We request all returned items are in original undamaged packaging and a resalable condition with no signs of fitting.
• The customer is responsible for returning the goods to DDI Bathrooms and all associated costs. Refunds will be processed 14 days after goods have been received and inspected.
• These Terms and Conditions do not affect your statutory rights.

RETURNING FAULTY ITEMS

• Obvious damage and incomplete orders must be reported to DDI Bathrooms within 2 days from the day after delivery. Any damage reported outside of this time will be assumed to have been caused whilst in your possession.
• Items collected from the store must be checked for obvious damage and any missing items reported before leaving the store.

The following document outlines the terms & conditions which apply when purchasing goods from DDI Bathrooms
2. PRICING & PAYMENT
2.1. All prices include VAT unless otherwise stated.
2.2. We reserve the right to amend or update our pricing at anytime. Orders placed or paid for will not be affected by price increases.
2.3. Orders placed within our showroom require payment in full.

3. DELIVERY
3.1. Delivery dates and lead times are given in good faith and may be subject to change.
3.2. DDI Bathrooms standard delivery service is a kerbside service only, delivery drivers are instructed under no circumstances to take goods into your property. We do not accept any liability for damages caused to your property inside or outside. If under any circumstances, you allow the delivery driver to enter your premises you do so at your own risk.
3.3. All standard deliveries are kerbside drop. An able-bodied person must be present to sign for delivery and move goods safely into the property.
3.4. Upon delivery, should any packaging show signs of damage this should be recorded on the delivery note before signing for the goods. We will then file a claim with the delivery service and replacement items will be issued once the delivery company has accepted liability for the damage. Alternatively, goods can be refused upon delivery but only when showing signs of damage.
3.5. It is the customers responsibility to check for any items missing from a delivery. Any incomplete deliveries must be reported to DDI Bathrooms within 48 hours of delivery.
3.6. A repeat delivery charge will apply if no one is present to accept delivery or if access issues which have not been reported prior to delivery prevent access. Delivery charges paid against the failed delivery will not be refunded or credited if an order is cancelled whilst out for delivery or if the order fails to be delivered.
3.9. Customers collecting goods from our store must check no items are missing from the order and report any damage to the product before leaving the premises.